Returns & Refunds

Do you accept returns?

Yes we provide a 30 day satisfaction moneyback guarantee for products from our collections.

How do I return a product?

Please email us at info@art-emporium.co.uk Let us know the reason for the return and we will provide you with a RMA number and shipping address. We will refund your payment method once the item is returned to us. Please note you are responsible for the cost of the return postage.

Can I return a personalised product?

Unfortunately unless a personalised product is damaged we cannot accept returns or issue refunds.

My item arrived damage?

In the unlikely event that this happens please contact us with your order number and the issue at info@art-emporium.co.uk We will then do our utmost to rectify the problem, including re-shipping an item or providing a refund if required. Please attach any photos if you feel they are relevant to the issue.


We really do value our customer service and will do all we can to solve any unlikely issues.

My item arrive but there is a spelling mistake?

If you have ordered a personalised product and there is a spelling mistake, we understand how frustrating this can be and we ask all our customers to double check their spelling before placing an order but, we cannot exchange a product or accept a return if you have uploaded an incorrect name or spelling. 


Our staff do look out for any obvious mistakes and if we see anything we think is wrong we will contact you however, if we do miss something as we say we cannot accept a return or issue a refund.

My item is late what should I do? 

We ship all orders within 3 days (normally 2) excluding weekends and bank holidays. We ship with Amazon Logistics 48 which is a fully tracked service, so once your order has been despatched it should be with you within a couple of days. Amazon Logistics deliver Saturdays & Sundays too.

 

Once your order has shipped you will receive a notification email with tracking number. If for any reason your order does get delayed in transiit please contact us with the order number at info@art-emporium.co.uk